Last updated: 3 July 2026
We keep tight arrival windows so every customer is seen on time. This policy explains how to change or cancel an appointment.
Need a different day or time? Let us know at least 24 hours before your window and we'll rebook you at no charge, subject to availability.
You may cancel any appointment free of charge up to 24 hours before your scheduled window. Simply call or reply to your confirmation.
Cancellations made with less than 24 hours' notice, or visits where our technician cannot access the appliance or no one is home, may be subject to a missed-appointment fee equal to the service-call fee.
We will always attempt to reach you before applying any fee.
If we have specially ordered a part for your appliance, a portion of the part cost may be non-refundable once the order is placed. We will tell you before ordering.
Call (450) 328-9403 and reference your name and appointment date.
